Front of House Manager

VIBRANT is a leading North American commercial marketing firm. We bring success to our clients by providing creative ideas, savvy marketing, and sales solutions capabilities. For leading brands, start-ups, or challengers we help accelerate and/or energize their commercial effort.

We’re thrilled to announce the launch of VIBRANT Studios, our new immersive division! This cutting-edge studio is dedicated to connecting stories with audiences through the infinite power of immersive experiences. Join us on this interactive and fun journey and explore the future of storytelling. Discover more at https://www.vibrantstudios.events/en.

To help support our experiences, we are seeking a dynamic and experienced Front of House Manager to join our team. As a leader in our guest experience, you will play a pivotal role in ensuring a seamless and exceptional experience for our patrons. Collaborating closely with staff and kitchen team, you will contribute to the overall success of our establishment by managing daily operations, implementing high standards of customer service, and maintaining a welcoming environment.

Key Responsibilities

• Manage staff to ensure compliance with company policies and job duties.
• Monitor and manage inventory levels for food, liquor, cleaning supplies, linens, and merchandise.
• Ensure the facility is clean, safe, and comfortable for guests.
• Serve as the primary contact for tour-related communications.
• Oversee staff schedules and provide payroll support.
• Train service staff to deliver high-quality customer service.
• Conduct meetings to communicate schedules, responsibilities, and updates.
• Address and resolve personnel issues during the tour.
• Develop and curate Food & Beverage menus to align with event themes and customer preferences.
• Lead liquor permit negotiations and establish strategic supplier partnerships.
• Collaborate with kitchen staff to meet customer expectations.
• Maintain effective communication between the production team and the technical Tour Manager.
• Handle merchandise purchases and stock management.
• Implement tracking systems and maintain optimal stock levels.
• Ensure respectful and efficient patron treatment.
• Oversee reservation systems.
• Manage front desk operations to create a positive first impression.
• Maintain dressing rooms and monitor artistic direction on tour.
• Organize advance casting for other venues with production and creative studio support.
• Manage costume maintenance.
• Handle VIP media relations.

Qualifications

• Proven experience in a front-of-house management role, with at least 4-6 years’ experience in the hospitality industry.
• Proven experience in managing daily operations and staff in a similar setting.
• Strong background in Food & Beverage management and menu development.
• Experience in negotiating with suppliers and managing liquor permits.
• Demonstrated ability to oversee merchandise inventory and implement tracking systems.
• Excellent customer service skills and experience in training staff to deliver high-quality service.
• Ability to maintain effective communication channels between different departments.
• Strong organizational skills and attention to detail in managing inventory and facility maintenance.
• Experience in handling payroll support and managing staff schedules.
• Proven ability to handle VIP media relations and coordinate logistics.
• Knowledge of costume maintenance and ensuring they are in good condition.
• Strong leadership and problem-solving skills, with the ability to address and resolve personnel issues effectively.
• Bilingual in French/English is an asset

Why VIBRANT?

• Competitive holiday programs and birthdays off!
• Highly collaborative teams, support and development
• Flexibility
• Participate in VIBRANT’s Commission for Life program
• Health and wellness benefit programs

VIBRANT is dedicated to producing immersive experiences that transport our audiences to new and exciting worlds. Join us in creating unforgettable journeys through your exceptional set design expertise.

If you’re ready to embark on an extraordinary journey in immersive creation and be part of a team dedicated to creating unforgettable experiences, please send your resume to andrewt@vibrant.marketing. Join us in bringing stories to life.

VIBRANT is an equal opportunity employer. We are committed to creating an equitable and inclusive community where we are our best. Should you require accommodation during the hiring process, please reach out to our Talent & Culture Team.