Last update: January 25, 2024
WHAT IS PERSONAL INFORMATION?
Personal information may, alone or in combination with other information, allow you to be identified, located or contacted.
WHEN DOES THIS POLICY NOT APPLY?
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect your personal information
- automatically, when you visit our website
- when you provide information on our website or on our social media accounts.
WHAT INFORMATION DO WE COLLECT AND WHY?
We collect only the personal information we need to provide our products and services. In particular, we may collect the following information:
|What information do we collect?
|Why do we need it?
– Email address
– Other contact information
|– Communicate with you
– Provide you with the services you request
– Send you information about our products and services
|– Connection address (IP)
– Information about your device
– Date, time and duration of your visits
– Pages viewed
– Browsing preferences and patterns
|– Operate, maintain and improve features of our website or social media
– Understand and analyze your usage patterns and preferences
– Customize content and ads
– Produce statistics to understand how you interact with our website
|We may exceptionally need to use your personal information to
– Meet our legal obligations
– Prevent cyber threats and fraud
– Respond to requests, warrants and orders from courts and other agencies
– Protect your rights and interests and ours
– Cooperate in legal proceedings or investigations
WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may disclose your personal information to third parties or service providers. Before we share your personal information, we take reasonable steps to ensure that they agree to comply with all applicable laws.
|Category of third party
|What they do for us
|We use service providers to process personal information on our behalf.
Categories of service providers handling your personal information include the following
– producing statistics on your use of our website or
– management of the website
|Social media, advertising and analytics partners
|We may share information about your use of our site with social media, advertising and analytics partners who may combine it with other information that you have provided to them or that they have collected from your use of their services.
– Google Analytics
We may also disclose your personal information when required to do so by law, regulation, court order, subpoena, valid demand or search warrant, or in response to a government investigation or other lawful request.
WHERE DO WE STORE YOUR PERSONAL INFORMATION?
Our servers are located in Boucherville, Quebec, Canada. We may also host and process your personal information outside your province of residence and in any country where we have facilities or engage third party service providers, including in the United States.
Your personal information may be transferred to countries/provinces/states other than your country/province/state of residence, which may have different privacy rules. It is subject to the laws of such jurisdiction and may be disclosed to the governments, courts or law enforcement or regulatory agencies of that country.
However, our practices with respect to your personal information are at all times governed by this policy and applicable Canadian and Quebec privacy laws.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We will keep your information for as long as necessary to fulfill the purposes described in this policy. Even if you no longer have a relationship with us, we must retain your personal information for a certain period of time to meet our legal obligations. While we retain it, we continue to protect your personal information and ensure its confidentiality.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
Only those employees who need to process your personal information to perform their duties have access to it. They have access only to the information they need to perform their duties.
We have established the roles and responsibilities of our employees throughout the entire processing cycle of your personal information, from collection to destruction.
We have implemented several types of measures to protect your personal information against loss, theft and any unauthorized access, use or disclosure. These include
- Physical measures, such as locked premises
- technological measures, such as firewalls
- organizational measures, for example the adoption of an information security policy.
That said, no security measure is absolute or fully guaranteed. If you have reasons to believe that your interaction with us is no longer secure (for example, if you believe that the information you have provided to us has been compromised), please contact us immediately at the address listed in the How to contact us? section.
WHAT ARE YOUR PRIVACY RIGHTS?
|Access, deletion and rectification
|– You may access the personal information we hold about you and, where appropriate, request that we rectify it as permitted or required by law.
– You may also request the deletion of outdated or inappropriate information or provide written comments.
|– You may also withdraw your consent to the use and disclosure of the personal information collected.
– However, we may no longer be able to provide you with certain services.
|To exercise your rights, please contact our privacy officer at email@example.com (see the How to contact us? section), who will get back to you within 30 days. We may ask you for identification to verify your identity.
To learn more about your rights under Canadian and Quebec laws, please visit the following links for Canada and Quebec.
HOW TO CONTACT US?
If you have any questions or comments about this policy or the protection of your personal information, please contact our Privacy Officer at firstname.lastname@example.org Our Privacy Officer will respond to your requests for access or correction and handle complaints you may have about our personal information practices.
WILL WE UPDATE THIS POLICY?
This policy is current as of the “Last Update” date which appears at the top of this page. We may modify this policy from time to time. When we make changes, they take effect when made available on our website. That said, if we make important changes, we will let you know in advance.